Innovation Project Manager (NEW)

  • Amsterdam
  • 32-40
  • .

The Innovation Project Manager will be responsible for designing and managing internal projects, improving employee experience, developing new concepts, identifying and resolving issues, as well as adhering to specifications. You should possess the ability to use human-centered design (also referred to as design research or design thinking) research methodology to probe, assess and evaluate behaviors of targeted groups of people/business and then translating that knowledge into meaningful information and system designs to inform and improve programs. 
You should be able to juggle different tasks and liaise with various team members, clients and stakeholders. Outstanding Innovation project managers have an excellent technical background, as well as strong interpersonal and communication skills.  


Definition of Projects 
On request, analyse current operational processes and procedures in order to advise management on feasible improvements and/or gains and to transform these into deliverables of a project .



  • Analyse and monitor current operational processes and procedures. 
  • Check feasibility of possible improvements and/or gains. 
  • Define project goal and deliverables.  


Feasibility check of new business requirements  
Advise on feasibility of new business requirements in relation to the running operation. Cooperate in this respect with the new business manager to deliver input for the creation of proposals.  


  • Investigate and advise feasibility of new business requirements in relation to the running operation.  
  • Keep up to date with developments in call center and loyalty business outside Cygnific.  
  • Advise alternative solutions if original new business requirements cannot be met.  
  • Deliver input to the new business manager for the creation of proposals.  


Project management  
Manage projects in such a way that the results contribute in the most effective and efficient way to the organizational needs in relation to all the new software developments.  




  • Translate client requirements into an estimation of project effort through the creation of a statement of work, which is cost effective and integrates into the Cygnific environment.  
  • Ensure all elements to the software development life cycle are fully adhered to and also the processes & procedures reflect this structured way of working.  
  • Establish project goals through the assessment of client requirements.  
  • Regularly align project goals with the ever-changing business environment, identifying issues and risks.  
  • Establish project timelines and request resources accordingly.  
  • Manage the project team.  
  • Communicate on status and on (escalate) all issues / risks and achieved milestones to the stakeholders in a timely manner.  
  • Define and negotiate acceptance criteria with clients. 
  • Test project deliverables and have them accepted by stakeholder (e.g. ICT operations and requestor). 
  • Implement project deliverables and embed them into the business processes and infrastructure, including the handover of documentation and the provision of necessary training. 
  • Ensure that all solutions are up to date and future proof. 
  • Hand over relevant documentation and provides necessary training. 
  • Evaluate the project and ensure that lessons learnt from one project are used in all subsequent projects. 
  • Represent Cygnific in relevant external meetings. 
  • Develop and maintain a network and a good relationship with relevant internal and external (client and supplier) departments.  




  • Higher vocational/University think and work level 
  • Experience working within Innovation & Technology
  • Qualified Scrum-master & experience working in Agile
  • Human Centered Design & Prototyping
  • 2-3 years of practical experience with Project Management Software
  • Deep Microsoft365 experience is a plus.
  • Excellent management, interpersonal and teambuilding skills
  • Ability to identify risks and problems
  • Ability to network and build relations
  • Good knowledge of English (written & spoken) and Dutch will be a plus