Product Owner Salesforce

PURPOSE OF THE FUNCTION

Salesforce within Cygnific is a key technology used within the organization and the role of the Product Owner Salesforce is to take on full ownership of maintaining and improving our Salesforce environment.

Project Management

• Use the gathered data and analysis to design and demonstrate a compelling value-based demonstration.
• Within our brands portfolio be responsible for all Salesforce needs & requirements.
• Formulate project and/or activity plans.   
• Create and (task) manage the project team. 
• Produce project related communication/correspondence. 
• Communicate and update relevant parties on developments, planning and progress of projects. 
• Ensure timely execution of the project/activity plans within agreed quality standards.   
• Guard and control project budgets. 
• Control effective and efficient execution of all processes within the given areas of attention.   
• Implement project results in the organisation. 
• Hand over relevant documentation and provides necessary training. 
• Evaluate the project and ensure that lessons learnt from one project are used in all subsequent projects. 
• Represent Cygnific in relevant external meetings. 
• Develop and maintain a network and a good relationship with relevant internal and external (client and supplier) departments.  
   

Stakeholder management

• Create and own value-based relationships at all levels in customer organizations.
• Serve as the point contact of for technical request throughout the sale cycle.
• Onboard, educate and enable Cygnific's center admins and support them in new releases.
• Be the voice of the customer to communicate needs, gaps, and enhancements to the engineering and leadership team.
• Keep up to date: Support marketing activities by attending trade shows, conferences, and other marketing events.
• You are focused on collaboration within the team and with the various stakeholders and operators.
• You promote cooperation between different departments such as Communication, Operations and IT.
   

Continuous Improvement

• Analyse the malfunction in process or procedure and determine the cause. 
• Propose improvements in processes and procedures for efficiency.   
• Make sure changes and improvements are communicated to all parties involved. 
• Safeguard changes and improvements are embedded in business as usual.   
• Follow developments in own area of expertise and look for ways how to implement in own processes, procedures and/or policies.   
• Participate in a constructive manner in improvement sessions/activities/projects.  

Knowledge/Experience

• Knowledge and experience working with SalesForce platform
• Knowledge of Agile.
• Experience working in a consultancy role.
• Experience with projectmanagement.
• 3-5 years of solid ProductOwner experience in a project-driven envoriment.
• Well-developed management, and strategic-thinking skills, with the ability to excite and lead others.
• Good interpersonal and communication skills.
• Fluent spoken and written English. Dutch is a plus but not required.