Rituals Ambassador – German/ English

Do you enjoy the small things in life and like to create peace in this busy world? Are you creative, full of energy and customer friendliness? Become a Rituals Ambassador at Cygnific and help create a unique atmosphere for our Rituals customer care channels! Please keep on reading!

Job description
In this role as an ambassador, you serve as the listening ear and friendly voice of Rituals. Your primary channels of assistance include phone, social media, and email. Your approach is marked by a genuine desire to provide helpful responses infused with a generous dose of personal attention. Not by mindlessly following a corporate script, but by being genuinely aware, genuinely interacting, helping, and inspiring. Whoever the customer is, as ambassador you give them that relaxed Rituals feeling. Sometimes by reassuring them (‘no, of course we don’t test our products on animals!’). Sometimes by suggesting a great alternative. After all, helping customers isn’t just a job for you—it’s your favorite ritual. You excel at swiftly finding solutions to problems and strive to go above and beyond to exceed customer expectations whenever possible.

About Rituals
Rituals is about creating meaningful moments, about helping people slow down the pace of their busy lives. A cosmetics brand that sells care products and focuses on experiencing rituals: the small day-to-day routines that can easily be overlooked. Rituals helps you experience these moments more consciously and will help you remember to take a step back, which will allow you to truly enjoy these moments. In a nutshell: Rituals helps you find happiness in the small things in life!

Cygnific: your next destination

Cygnific is a proud daughter company of KLM. And we have sky-high ambitions ourselves as well: we want to become the most personal customer service team in the world. Our 1,500 high-flyers from more than 30 different countries contribute to this every day. In 11 different languages they offer 24/7 service with a smile to passengers and customers from KLM and various brands such as Rituals and Pink Gellac. We do this via email, telephone, live chat, social media and WhatsApp. Not only in Amsterdam and Enschede; our wings also spread to England, the Philippines, and Curacao.

A job at Cygnific is more than just an office job. You will be part of an international team of positive, enthusiastic and ambitious people. Cygnificans work hard, but also like to have fun. We really want to help clients and colleagues move forward. But most importantly: we are inclusive and open to each other’s opinions and cultures! Curious? Read more on our website.

Our offer (you can’t refuse)

  • A competitive salary of € 2.651,95 gross per month based on 40 hours a week + irregularity and commuting allowances.
  • A different and exciting product to work with.
  • Additional training and the opportunity to continuously develop your skills.
  • The possibility to work from home a few days a week.
  • Flexible working hours from Monday through Friday between 08:45 and 21:00 and on weekends between 10:00 and 18:30.

Your onboarding

To help you, you’ll begin with 4-day training at Rituals HQ and the Cygnific office in Amsterdam or Enschede. You must be available full-time during this period. After your training you can always count on your colleagues for questions or help; our troubleshooters are also here for you!

Job requirements

  • You have at least a higher general secondary education or secondary vocational education degree.
  • German and English flow smoothly from your mouth and keyboard.
  • You are flexible in working hours and available for 24 – 40 hours a week.
  • You have creative and customer directed writing skills.
  • You are service-oriented, have a talent for teamwork and excellent communication skills.

Start dates: 
1st of August 2024.

2nd of September 2024.

Ready to start your best Rituals
Are you ready for customer service at the highest level? Apply using the button and we will contact you soon! In your motivation letter we would like to find out why the Rituals brand suits you and what motivates you to work with this brand. Please know that a writing test and interview will be part of the recruitment process.

Do you still have questions? If so, please contact one of our Recruiters, via recruitment.cygnific@Cygnific.com or by sending a WhatsApp message: +31 647756073.

*Cygnific will never ask applicants to send documents via social media nor to make a payment of any kind for a job or internship. Applicants should be suspicious for such requests and offers. Please, escalate these requests to recruitment@cygnific.com

Rituals Ambassador – German/ English

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